CatchEat Terms of service

CatchEat Terms Of Service

 

Chapter 1 General Rules

 

Article 1 (Objective) These terms and conditions are intended to stipulate the rights, obligations, responsibilities and other necessary matters of the company and its service users for the use of game services and accompanying network, website, and other services provided by Chiptin Games (hereinafter referred to as "services") through mobile devices.

 

Article 2 (Definition of terminology) 1 The definitions of terms used in this Agreement are as follows:

1. "Company" means a provider that provides services through a mobile device.

2. "A member" means a person who enters into a service contract under these terms and conditions and uses the services provided by the company.

3. "temporary membership" means a person who provides only some information and uses only part of the services provided by the company.

4. "Mobile device" means a device that can download or install content, such as a mobile phone, smartphone, PDA, tablet, etc.

5. "Accounting information" shall refer to the member's membership number, external account information, device information, nickname, profile photo, friend list, etc. as well as game use information (character information, items, level, etc.) and payment information.

6. "Contents" means any digitally produced, paid or free content (such as games and network services, applications, game money, game items, etc.) relating to the delivery of services by the company for use on mobile devices.

7. "Open Market" means an e-commerce environment built to install and pay for game content on a mobile device.

8. "Application" means all programs that are downloaded or installed and used through mobile devices to use the services provided by the company.

9. "Game service" means a game played by a member on a mobile device and the corresponding service provided by the company.

2 The definitions of terms used in this Agreement shall be in accordance with and without the relevant statutes and policies for each service except as provided in paragraph 1 of this section.

 

Article 3 (Providing company information, etc.) The company shall present the following items within the game service for members to recognize: However, the privacy policy and the terms and conditions can be viewed by the member through the connected screen.

1. Names of mutual and representative

2. Location address of the sales office (including address of the place where the complaints of the members can be addressed)

3. Telephone number, e-mail address

4. Business license number

5. Communication sales business report number

6. Privacy Policy

7. Terms and Conditions of Service

 

Article 4 (Effect and change of the terms and conditions) 1 The company shall post the contents of these terms and conditions on the connected screen or within the game service for the members to know. In this case, important details such as service interruption, withdrawal of subscription, refund, cancellation of contract, termination of contract, and exemption of company shall be clearly marked in bold, color, and signage, or processed by the member through a separate screen of connection.

2 If the company revises the terms and conditions, it shall notify the members by posting them on the connection screen or within the game service at least seven days prior to the application date, details and reasons for the revision. However, in the event that the change is disadvantageous to the member or a change in material matters, the notice shall be made in the same way as in the text 30 days before the application date and notified to the member by the method specified in Article 27 paragraph 1. In this case, the contents of the amendment are clearly compared to the contents of the amendment for the member to know.

3 When the company revises the terms and conditions, it checks whether the members agree to the application of the revised terms and conditions after notification of the amended terms. The company shall also notify or notify the amended agreement if the member does not express his or her consent or refusal to do so, and if the member does not express his or her refusal by the effective date of this agreement, he or she may be deemed to have agreed to the amended agreement. If the member does not agree to the revised agreement, the company or the member may cancel the service contract.

4 The company takes measures to enable the members to inquire and respond to the company and its contents of these terms and conditions.

5 The company may amend these terms to the extent that they do not violate the relevant statutes, such as the "Act on Consumer Protection in Electronic Commerce," the "Act on Regulation of Terms," the "Act on the Promotion of Game Industry," the "Act on Promotion of Information and Communications Network Utilization and Information Protection," and the "Content Industry Promotion Act."

 

Article 5 (The conclusion and application of a service contract) 1 The service contract shall be concluded by the person who intends to become a member (hereinafter referred to as the "applicant") agreeing to the contents of this agreement and applying for the service use, and the company approves the application.

2 In principle, the company agrees to the applicant's application. However, the company may refuse to accept any application for use in any of the following subparagraphs:

1. In case the details of a service application are recorded falsely or the application requirements are not met;

2. If the company uses the service in an abnormal or indirect way in a country where the service is not provided by the company;

3. In case an application is made for the purpose of prohibiting acts in the related statutes, such as the "Act on the Promotion of the Game Industry"

4. If an application is applied for the purpose of hindering the well-being and order of society or the customs and customs of the society;

5. If you want to use game service for fraudulent purposes

6. To use game service for profit-seeking purposes

7. In case the consent is deemed inappropriate for the reasons applicable to each paragraph;

3 The Company may suspend its approval until any of the following reasons are resolved:

1. In the event of an inability to afford the company's facilities, difficulty supporting a particular mobile device, or technical failure

2. In case of service failure, service charge, payment method failure

3. In the event that the application for use is deemed difficult for reasons corresponding to other subparagraphs;

 

Article 6 (Other than the terms and conditions) For matters not set forth in these terms and conditions and their interpretation of these terms, the Act on Consumer Protection in Electronic Commerce, etc. shall follow relevant statutes or customs, such as the Act on the Regulation of Terms and Conditions, the Act on the Promotion of the Game Industry, the Act on the Promotion of Information Network Utilization and Information Protection, and the Content Industry Promotion Act.

 

Article 7 (Operation Policy) 1 The matters necessary to apply the terms and conditions and the specific scope of the terms and conditions delegated can be determined by the game service operation policy (hereinafter referred to as the "Operation Policy."

2 The company posts the details of its operation policy on the connection screen or within the game service so that the members can know.

3 If the operation policy is revised, it shall follow the procedure in paragraph 2 of Article 4. However, if the amendment details of the operation policy fall under any of the following subparagraphs, it shall be notified in advance by means of paragraph 2.

1. In case the scope of the terms and conditions are specified and the delegated items are revised;

2. In case of amending matters not related to the members' rights and obligations;

3. If the contents of the operation policy are not fundamentally different from those set out in the Agreement and the members are able to revise the operation policy within the scope of their prediction;

 

 

Chapter 2 Personal Information Management

 

Article 8 (Protection and use of personal information) 1 The company shall strive to protect the members' personal information as provided under the relevant statutes, and shall comply with the relevant statutes and the company's personal information handling policy for the protection and use of personal information. However, the company's Privacy Policy does not apply to linked services other than those provided by the company.

2 Depending on the characteristics of the service, details such as the personal information of the member's nickname, ‧character, photo status, etc. may be disclosed.

3 The company shall not provide the members' personal information to others without their consent, except in the event of a request by a relevant state agency under the relevant statutes.

4 The company shall not be held liable for damages caused by leakage of personal information due to reasons attributable to the members.

 

 

Chapter 3 The obligations of the parties to the service contract

 

Article 9 (Company's obligation) 1 The company faithfully observes the exercise of its rights and obligations under the relevant statutes, these terms and conditions, in accordance with its good faith.

2 The company shall establish a security system for the protection of personal information (including credit information) so that the members can safely use the service and shall disclose and comply with the Privacy Policy. The company shall prevent the members' personal information from being disclosed or provided to a third party except as provided under these terms and conditions and the Privacy Policy.

3 In order to provide continuous and stable service, the company shall make every effort to repair or repair the facility without delay unless there are inevitable reasons, such as natural disasters, emergencies, or failures or defects that cannot be solved by current technology, when facilities fail or data are lost during service improvement.

 

Article 10 (A member's obligation) 1 A member shall not commit acts falling under any of the following in connection with the use of the services provided by the company:

1. An act to enter false information when applying for a service or changing member information;

2. An act to sell or give or acquire or utilize cyber assets (IDs, characters, items, game money, etc.) through services or abnormal methods not provided by the company;

3. The act of posting or sending an email under the guise of an employee or operator of a company or by stealing another person's name; the act of pretending to be another person or falsely stating one's relationship with another;

4. Purchasing paid content by stealing other people's credit card/wireless telephone and bank accounts, and using other members' IDs and passwords illegally

5. Unauthorized collection, storage, posting or disseminating of personal information of other members;

6. The act of engaging or inducing gambling or other fraudulent activities, posting obscene and vulgar information, connecting or linking pornographic websites, and sending or distributing pictures or videos to others is an act of indecent use.

7. Unauthorized use of the service for purposes other than its original purpose, such as for-profit, sales, advertising, public relations, political activities and campaigns;

8. Unauthorized reproduction, distribution, distribution, or commercial use of information obtained using the company's service; and the use of the service by exploiting known or unknown bugs;

9. The act of taking advantage of others in the hope of others; the act of inflicting damage on others in connection with the use of the company's services;

10. Violating the intellectual property or portrait rights of the company or others; defaming or damaging others;

11. Intentionally transmit, distribute, or use information (computer programs) that is prohibited by statute, or virus that is designed to disrupt the normal operation of hardware or telecommunications equipment, computer code, files, etc.

12. An act to impersonate a company by changing an application without receiving special rights from the company, by adding additional programs to the application, by designing a server for hacking, by leaking source code or application data, by building a separate server, or by arbitrarily changing parts of a website;

13. Other acts that violate relevant laws or are contrary to good customs and other social conventions;

2 The members shall be responsible for the management of their accounts and mobile devices and shall not be allowed to use them by others. The company shall not be held liable for damages caused by poor management of mobile devices or consent to use by others.

3 The member shall set up and manage the payment password function so that no fraudulent payment is made in each open market. The company is not liable for damages caused by the member's carelessness.

4 The company may decide the details of the following acts, and the members shall follow suit:

1. Name of the member's account, character name, guild name, and other names used within the game

2. Chat contents and methods

3. How to use bulletin boards and services

4. Policies for external mobile platform alliance services such as Kakao, Facebook and Google+

 

 

Chapter 4 Restrictions on the Use and Use of Services

 

Article 11 (Providing Services) 1 The company shall make the service available immediately to members whose service contract has been completed in accordance with the provisions of Article 5. However, for some services, the service can be started from the specified date according to the company's needs.

2 When providing game services to members, the company may also provide additional services, including those specified in this Agreement.

3 The company can classify the member's grade and put a difference in use by subdividing the hours of use, number of use, and scope of service provided.

 

Article 12 (Use of Service) 1 Game service shall be provided for a fixed period of time in accordance with the company's business policy. The company guides the game service delivery time in a proper way to the game application initialization face or game service announcement.

2 Notwithstanding paragraph 1, the company may suspend all or part of its services in the following cases: In this case, the company shall notify the reasons and duration of the suspension in advance, such as the game application initialization face or game service notices. However, in the event of unavoidable circumstances that cannot be notified in advance, the notice can be made post-mortem.

1. In case of system operation, such as regular system inspection, expansion and replacement of servers, and network

2. In case normal service cannot be provided due to power failure, failure of service facilities, service use, and facility maintenance or inspection by the communication service provider;

3. In case of a situation that the company cannot control, such as an exhibition, a private affairs, a natural disaster, or a corresponding national emergency;

3 Companies provide services using dedicated applications or networks for mobile devices. The members can download and install applications or use the network to access the service for free or for a fee.

4 For paid content, you must pay the charges specified for the service before it can be used. If you download applications or use services over the network, you may incur separate charges set by the mobile carrier you are subscribing to.

5 For downloaded and installed applications or services over a network, it is provided to suit the characteristics of the mobile device or mobile carrier. In the case of mobile device change, number change, or roaming overseas, all or part of the contents may not be available, and the company is not responsible.

6 Background operations may occur for downloaded and installed applications or services accessed over a network. In this case, additional charges may be incurred to suit the characteristics of the mobile device or mobile carrier, and the company is not responsible for this.

 

Article 13 (Change and discontinue service) 1 The company may change the service according to the operational or technical needs for smooth game service provision and shall notify the service details in the game service before the change. However, in the event that it is inevitable to make changes, such as fixing bugs, errors, or emergency updates, or in case they are not subject to major changes, the notice can be made post-mortem.

2 The company may discontinue all services if it is difficult to continue the game service due to significant management reasons, such as the abolition of operations following the transfer, division or merger of sales, termination of contract for game provision, and significant deterioration of profits for the game service. In such a case, the date of suspension, reason for suspension, and compensation conditions are notified on the game application initialization screen or through the connection screen, and the member is notified by using the method specified in Article 27 paragraph 1.

3 In the case of paragraph 2, the company shall refund paid items that have not been used or have a period of use in accordance with Article 24 paragraph 3.

 

Article 14 (collecting information, etc.) 1 A company may store and archive inter-member chats, which are held only by the company. The company may access this information only if it is authorized under the Act to arbitrate disputes, handle complaints or maintain game order among its members.

2 If the company or a third party accesses the chat information in accordance with paragraph 1, the company shall inform the member of the reason and scope of the access in advance. However, in the event that this information needs to be accessed in connection with the investigation, processing, verification or remedy for damages caused by acts prohibited pursuant to article 10 paragraph 1., it may be notified afterwards.

3 The company can collect and utilize the members' mobile device information (setups, specifications, operating system, versions, etc.) except for the members' personal information for smooth and stable operation of the service and improvement of the quality of service.

4 The company may request additional information from the members for the purpose of improving the service and introducing the service to the members. In response to this request, the member may accept or reject it, and in the event of the company's request, the member may reject the request.

 

Article 15 (Providing advertising) 1 A company may publish advertisements within the game service in connection with the operation of the service. You can also send advertising information by e-mail, SMS/SMS, push notification, etc. only for members who agree to receive the information. In this case, the member may refuse to receive the information at any time, and the company does not send any advertising information when the member refuses to receive it.

2 Among the services provided by the company, you can connect to advertisements or services provided by others, such as banners or links.

3 When connected to an advertisement or service provided by another person pursuant to paragraph 2, the company does not guarantee reliability, stability, etc. because the service provided by the area is not in the company's service area, and the company shall not be held liable for damages caused by the member. However, this is not the case if the company has not taken steps to facilitate or prevent damages due to intentional or gross negligence.

 

Article 16 (Attribution of copyright, etc.) 1 Copyright and other intellectual property rights to the contents of the game service produced by the company shall be attributed to the company.

2 The members include information obtained using the game service provided by the company, including the method of copying, publishing, performing, distributing, broadcasting, and writing secondary works without prior consent from the company or the provider. Do not let others use it for profit or use it for profit purposes, as shown below.

3 The members permit the company to use the communication, images, sound and all materials and information (hereinafter referred to as "user content") including dialogue text that is displayed within a game or uploaded or transmitted by members or other users through game applications or game services under the following methods and conditions:

1. Using the user's content, change the format of editing and other modifications (available in any form, such as public announcement, reproduction, performance, transmission, distribution, broadcasting, secondary production, etc.), and there is no limit to the period of use and the area of use.)

2. Do not sell, rent, or transfer user content for the purpose of trading without prior consent from the users who produced the user's content

4 The company does not use the contents of users (e.g., postings on the general bulletin board) that are not shown within the game and are not integrated with the game service, without the member's express consent, and the member can delete the contents of the users at any time.

5 The company may delete, move, or refuse to register postings in the service the members post or register without prior notice if they are deemed to be in violation of Article 10 paragraph 1.

6 A member whose legal interests are violated by information posted on bulletin boards operated by the company may request the company to delete the information or publish a rebuttal. In this case, the company quickly takes the necessary action and notifies the applicant.

7 This section is valid while the company operates the game service and continues to apply after membership withdrawal.

 

Article 17 (Buy, use period and use of free content) 1 Payable content purchased by a member within a game service can only be used on mobile devices that download or install the application.

2 The period of use of paid content purchased by a member shall be according to the period specified in the purchase. However, in the event of service interruption pursuant to Article 13 paragraph 2, the period of use of paid content without a fixed period shall be up to the date of service interruption announced upon notice of service interruption.

 

Article 18 (Limited use of services to members) 1 In the event a member violates his or her obligation under Article 10 and in the event of such action, the company may take measures to restrict the member's service use, delete relevant information (letters, photos, videos, etc.) according to the following subparagraphs: The specific reasons and procedures for the restriction shall be set in the operation policy of individual games according to Article 19 paragraph 1.

1. Restricting some rights: Restricting certain rights, such as chatting for a certain period of time

2. Restriction on character use: Restricting the use of member characters for a certain period or permanently

3. Account usage limit: Restrict the use of member accounts for a certain period or permanently

4. Restricting membership: Restricting the members' use of game services for a certain period or permanently

2 In the event that the restriction on the use of paragraph 1 is justified, the company shall not compensate for damages caused by the member.

3 The company may suspend the service use of the account until the investigation of the following reasons is completed:

1. In case a legitimate report has been received that the account has been hacked or stolen;

2. In case of suspected misconduct, such as illegal program users or workshops

3. In case temporary measures for the service use are required for reasons corresponding to each subparagraph;

4 After the investigation under section 3 is completed, paid game service shall extend the member's service hours to the suspended time or compensate the member with the equivalent paid service or cache. However, this is not the case if the member falls under the reason of paragraph 3.

 

Article 19 (The reasons and procedures for the restriction on use) 1 The company shall set the specific reasons and procedures for the restriction measures under Article 18 paragraph 1 as an operation policy considering the content, degree, frequency and results of prohibited acts pursuant to Article 10.

2 In the event that the company imposes the restrictions set out in paragraph 1 of Article 18, it shall notify the members of the following matters in advance: However, if urgent action is required, it can be notified post-mortem.

1. Reasons for the Restriction of Utilization

2. Type and duration of the restriction measures

3. How to raise objections to the restriction measures

 

Article 20 (Procedure to file an objection to the restriction measures for use) 1 If a member wishes to disobey the company's restriction measures, the member shall submit to the company within 14 days of receiving the notice of the measure by written, e-mail or equivalent.

2 The company shall respond by writing, e-mail or equivalent to the reasons for non-conformity within 15 days of receiving the objection under paragraph 1. However, the company shall notify the reason and the processing schedule if it is difficult to answer the questions within this period.

3 The company shall take action when the reason for non-conformity is reasonable.

 

 

Chapter 5 Revocation of subscription, refund of overpayment and termination of service contract

 

Article 21 (payment for payment) 1 In principle, the payment or charge of purchase of content shall be in accordance with the policy or method set forth by mobile carriers or open market operators. The limit for each payment method can also be imposed or adjusted in accordance with the policy or government policy set by the company or open market operator.

2 In case the purchase amount of content is paid in foreign currency, the actual amount of the bill may differ from the price displayed in the store of the service due to exchange rate fee, etc.

 

Article22 Members who have signed a contract with a company on the purchase of paid content (such as withdrawal of a subscription) may withdraw their subscription within seven days of the late date of purchase contract date and the date of availability of the content without the burden of a separate fee or penalty.

2 The members shall not withdraw their applications pursuant to paragraph 1 against the company's intention if they fall under the following subparagraphsparagraphs: However, in the case of a purchase contract consisting of optional content, this is not the case for the remainder of the available content that does not fall under any of the following subparagraphs:

1. Paid content used or applied immediately upon purchase

2. Content used when additional benefits are available

3. Open action can be viewed as a use or there is an act of release of content that is determined to be effective at release;

3 The company shall clearly mark contents that cannot be withdrawn from subscription in accordance with the provisions of paragraph 2 and take measures to ensure that the rights exercise of the members' subscription meeting is not obstructed by providing test-use products (allow temporary use, provide hands-on experience, etc.) of the contents or by providing information about the contents in the event of difficulties in providing them. If the company does not take such action, the member may withdraw the application despite the reason for the restriction on withdrawal of the subscription under paragraph 2.

4 In the event that the contents of paid content purchased in spite of Paragraph 1 and 2 are different from the contents of the advertisement or implemented differently from the contents of the purchase contract, the members may withdraw their subscription within three months from the date the contents become available, within 30 days from the date they know or know it.

5 When a member withdraws a subscription, the company checks the purchase details through the platform operator or open market operator. In addition, the company can contact the member through the information provided by the member to verify the reason for the member's withdrawal and request additional evidence.

6 In the event of a withdrawal of a subscription in accordance with the provisions of paragraphs 1 to 4, the company shall recover the paid contents of the member without delay and refund the payment within three working days. In such a case, the company shall pay the delay interest calculated by multiplying the rate specified in Article 213 of the Enforcement Decree of the same Act on Consumer Protection in e-Commerce and the same Act.

7 If a minor enters into a contract to purchase content on a mobile device, the company shall notify the user of the fact that he or she may cancel the contract without the consent of the legal representative, and if the minor enters into a purchase agreement without the consent of the legal representative, the minor himself or his legal representative may cancel the contract to the company. However, it shall not be withdrawn if the minor purchased the contents with property that the legal representative allowed to dispose of, or if the minor made him believe he was an adult or that he had the consent of the legal representative as a guile.

8 Whether a party to a content purchase contract is a minor is determined based on the payment process mobile device, payment implementer information, and the name of the payment method. In addition, the company may request the submission of documents to prove that it is a minor and a legal representative to ensure that the cancellation is justified.

 

Article 23 (Refund of overpayments) 1 The company shall refund the overpayment to the member in the event of an overpayment. However, in the event that the payment is caused by the member's negligence without the company's intention or negligence, the actual expenses for the refund shall be borne by the member within reasonable scope.

2 Payment through application is based on the payment method provided by the open market operator. In the event of overpayment in the payment process, the company or open market operator shall request a refund.

3 Communication charges (call charges, data call charges, etc.) arising from the download of applications or the use of network services may not be eligible for reimbursement.

4 Reimbursements are made in accordance with the refund policy of each open market operator or company, depending on the type of operating system of the mobile device using the service.

5 The company may contact the member through the information provided by the member to handle the refund of the overpayment and may request the member to provide the necessary information. The company will refund the refund within three working days from the date it receives the information required for the refund from the member.

 

Article 24 (Execution of contract, etc.) 1 If a member does not wish to use the service at any time, he or she may terminate the service contract through withdrawal of the member. As a result of membership withdrawal, all game use information held by members within the game service will be deleted and cannot be restored.

2 In the event a member is unable to maintain this contract, including acts prohibited by the terms and conditions, the company can suspend the service use or cancel the service contract by setting the maximum period and time period before a considerable period of time.

3 Reimbursements and damages pursuant to Paragraphs 1 and 2 shall be handled in accordance with the "Guidelines for Protection of Content Users."

4 The company can cancel the service contract and take actions such as destruction of the members' personal information in order to protect the personal information of the members (hereinafter referred to as "sleeping accounts") who have not used the company's service for one year in a row from the latest service use date. In such a case, the member shall be notified of the personal information to be destroyed and the member shall be informed of the fact that the contract is signed 30 days prior to the date of action, such as personal information, etc.

 

 

Chapter 6 Damage and Disclaimer Clause, etc.

 

Article 25 (damage compensation) 1 The company or a member shall be responsible for compensation for damages caused to the other party in violation of this Agreement. However, this shall not be the case if there is no intentional or error.

2 In the case that the company provides individual services to the members under a partnership agreement with the individual service provider, the individual service provider shall be held liable for damages caused by the member's intentional or negligence after the member agrees to these individual service terms and conditions.

 

Article 26 (Disclaimer of the Company) 1 The company shall not be held liable for the provision of services in the event of failure to provide services due to natural disasters or equivalent force majeure.

2 The company shall not be held liable for damages caused by repair, replacement, regular inspection or construction of service facilities. However, this is not the case when the company is intentionally or unintentionally negligent.

3 The company shall not be held liable for any interruption in the service use caused by the member's intention or negligence. However, this is not the case if the member is obliged or has a valid reason.

4 The company shall not be held liable for reliability or accuracy of information or data posted by a member in relation to the service unless there is intentional or grave negligence.

5 The company shall not be liable for damages caused by member's involvement in transactions or disputes with other members or other persons.

6 The company shall not be held liable for damages caused to the members in connection with the use of the service provided free of charge. However, this is not the case if the company is intentionally or grossly negligent.

7 The company shall not be held responsible for the failure or loss of profits expected by the member using the service.

8 The company shall not be held liable for losses on the members' experience, ratings, items, or game money in the game. However, this is not the case when the company is intentionally or unintentionally negligent.

9 The company shall not be held liable for third-party payments arising from the member's failure to manage the mobile device password and the password provided by the open market operator. However, this is not the case when the company is intentionally or unintentionally negligent.

10 The company shall not be held responsible for the inability of the members to use all or some functions of the contents due to changes in mobile devices, number changes in mobile devices, changes in operating system versions, overseas roaming, or carrier changes. However, this is not the case when the company is intentionally or unintentionally negligent.

11 In the event a member deletes the contents or account information provided by the company, the company shall not be held liable for such deletion. However, this is not the case when the company is intentionally or unintentionally negligent.

12 The company shall not be held liable for damages caused by the use of the service by temporary members. However, this is not the case when the company is intentionally or unintentionally negligent.

 

Article27 (Notification to members) 1 If the company notifies the members, they can be sent to the members by e-mail address, e-mail message, a note in game service, and a text message (LMS/SMS).

2 The company can replace the notice under paragraph 1 by posting it within the game service for more than 7 days or by presenting a pop-up screen when it gives notification to all members.

 

Article 28 (Trial Rights and Compliance Law) These terms and conditions are regulated and interpreted in accordance with Korean law. In the event a suit is filed against a dispute between the company and its members, the court shall be the competent court according to the procedure prescribed by the statute.

 

Article 29 (Commissioner's grievance and dispute settlement)

1 The company shall guide the members' opinions or complaints on the connection screen within the game service, considering the convenience of the members. The company operates a staff dedicated to handling the opinions and complaints of such members.

2 If the opinions or complaints raised by the members are recognized objectively as justifiable, the company shall promptly handle them within a reasonable period of time. However, in the event that the processing takes a long time, the members shall notify the reasons and schedule of the processing in the game service or notify them in accordance with Article 27 paragraph 1.

3 If a dispute occurs between the company and its members and a third party dispute settlement agency adjusts it, the company can faithfully prove its actions to the members, including the restriction of use, and comply with the adjustment by the arbitration body.